[Mpls] 311 jobs with the city

[Mark Wilde]

The City of Minneapolis will be accepting applications
in August 2005 for employment in our new 3-1-1 Call
Center.  The 311 Call Center will be the “face of
Minneapolis” and will give residents and visitors one
easy-to-remember phone number to call with
non-emergency questions.  A call to 311 may be the
first and only contact that Minneapolis residents and
visitors have with the City.  

We are looking for energetic people who are eager to
provide excellent customer service.  311 team members
will have strong communication, problem-solving, and
multi-tasking skills. 

Qualifications for Customer Services Agents:
§	High school diploma (or equivalent) and two (2)
years of senior level clerical experience including
experience with customer service.
§	Excellent customer service skills.
§	Proficient at keyboarding (at least 30 words per
minute with no errors)
§	Ability to analyze situations to determine what
services or information is being requested.
§	Good reading/comprehension skills.
§	Ability to solve problems.
§	Ability to work different shifts.
§	Pass a criminal background check.

Starting salary for 311 Customer Service Agent 1s:
$14.22 per hour for first 3 months, then $15.12 per
hour.  Customer Service Agent 2s (lead workers):  
$15.94 per hour for first 3 months, then $16.96 per
hour.

Three 311 Shift Supervisor positions are also
available. 

These positions open for application on August 8th. 
You may apply on-line at
www.ci.minneapolis.mn.us/jobs/ or call (612) 673-2282
for an application.  Two job fairs are also scheduled
to provide additional information.  See the back side
of this sheet for details.

311 Call Center and City of Minneapolis Job Fairs

You are invited to learn more about the Minneapolis
311 Call Center and the new job opportunities it will
create.  Stop in to learn more about 311 and other
City job opportunities.  Applications will be
available and City representatives will be present to
answer questions.


·	Monday, August 15th from 3 p.m. to 7 p.m.  Third
Precinct Community Room.  3000 Minnehaha Avenue South.
 Parking is available in the lot of the Target Store,
across the street.  This facility is also conveniently
located approximately 2 blocks east of the Light Rail
line (LRT).

·	Tuesday, August 16th from 11 a.m. to 1:00 p.m. 
Minneapolis City Hall, Room 220.  City Hall is located
in downtown Minneapolis at 350 South 5th Street.  This
location is accessible by LRT and many bus lines.




 


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